9.00 - 9.55

Communicating with Apple

Mr Y

Software isn't perfect. When you encounter an issue, what should you do? There are several avenues open to you, ranging from your local Apple account team, through public forums, AppleCare, beta seeding programs and bugreport.apple.com. This session will walk you through the identification and diagnosis of an issue and then guide you as to which particular method is most likely to yield positive results. (Hint: it's often more than one of the above). We'll then go beyond to talk about enhancement requests and how best to get your voice heard there.

What's new in File System

Mr Y and Rich Trouton, Howard Hughes Medical Institute

For as long as Mac users have been creating and saving files, there have been Apple-built filesystems to store those files. Apple's announcement of the new Apple File System (APFS) marks only the fourth time in 32 years which Apple has made the transition to a new file system, so let's a quick look back at the filesystems of yesterday, examine what's being used today and look forward to what we'll all be using tomorrow.

10.10 - 11.05

Full Circle: The Journey To Consumerism

Charles Edge, JAMFSoftware and krypted.com

After 30 years of IT dogma, we’re left in a time of change. We’ve rethought and reinvented many of the ways we go about securing systems, building up infrastructure, and delivering services to our users. So where are we today? Do we bind machines to a directory service (or two)? Do we NetBoot and image systems? Do we have network homes and core infrastructure for clients? Many of us spent years honing these skills. After learning and relearning, many have moved into other areas of the IT industry. So what should we be learning now? How should we be shaping our careers for what’s next?

11.20 - 12.15

Tied up and Bound

Joel Rennich, Trusource Labs

For years it was just a given that you’d want to integrate your Macs with Active Directory, or another directory service, to provide users and groups, policy and other other trappings of being integrated into a directory service.

But what did it get you?

In today’s environment of users that never come into the building and policy being managed via MDM solutions instead of through objects in directories there’s less and less need of being bound to a directory full-time. Instead you may only need to be casually bound, so that you can reap the benefits of single sign on, home folders and certificates without all of the overhead of a constant directory services connection.

In this session we’ll cover what directory services provide to a modern Mac user and then we’ll cover how to provide all of those benefits without needing to be persistently bound to the directory.

Included in this will be an overview of NoMAD and how it can allow you to be casually bound.


12.15 -13.15


13.15 - 14.10

Which Version is This? 

Duncan McCracken, Mondada

While Major-Dot-Minor-Dot-Point-Sometimes-Dot-Revision is a widely accepted standard, it doesn't appear to be widely used. Couple this with the need for developers to not store this information in the recommended places. Add a BYOD scenario.

Patch Management may seem like an impossible achievement.

This session will provide some interesting tips and tricks on where to look for version information, how to handle the inconsistencies between different versions of a product and, most importantly, how to leverage this information in your management suite to provide a consistent patch-level in your environment..

14.25 - 15.20

How can you avoid the catastrophes

caused by disk drive failure
Tim Standing, SoftRAID

With the appearance of Thunderbolt on Macs, it is easier than ever to attach many disks to a single Mac.  We now routinely have 20 - 100 TB of storage directly attached to our computers (on 4 - 16 disks).  This can result in huge business losses when disks fail.

This session will go through some of the studies on disk drive failure (with 10,000 to 100,000 disks) and explain how we can use those studies to help predict when a disk is more likely to fail.  We will also cover some steps you can take to avoid disasters and review what we've learned while supporting our customers during the past 20 years.

15.40 - 16.35

Design Thinking for Mac Admins
Emily Kausalik , RetailMeNot, Inc.

In his seminal text The Design of Everyday Things, Don Norman points out that “good design is actually a lot harder to notice than poor design, in part because good designs t our needs so well that the design is invisible, serving us without drawing attention to itself.” All interactions are designed, some better than others. How can design thinking, or adopting a user-centered approach, bene t the devices and people we support as Mac Admins? In this session we’ll discuss key concepts in design thinking as it applies to managing and deploying devices, applications, features, and tools to our customers, as well as a few examples of how “good” design and “bad” design can impact the relationships we form with our customers and the relationships our customers form with their devices.

Exhibitor sessions

16.50 - 17.20

Successfully managing Mac technology in Microsoft heavy Environments

Timofey Furyaev and Alexander Pantos, Parallels

Apple has won the battle for the enterprise hearts and minds - when given the choice more employees choose Apple than ever before according to Gartner and IDC. According to Parallels surveys 80% of employees would choose Mac if they knew they could leverage Windows based resources and have the choice.

Yet the biggest secret still is the ability to fully integrate and manage - Apple like - Macs in a PC centric environment using Microsoft SCCM. Bridging the gap between PC and Mac administration and the ability to leverage standardised PC policies on the Mac is the key to successfully get the Mac mainstream in large Enterprises.

Seeing is believing so attend our live and interactive demo of using a PC environment the Mac way.

17.25 - 17.55

Smart unified endpoint and mobile management

Margreet Fortuné  and  Thomas Madsen Heat Software

Manage all your devices the Apple way.

Evening Activity

19.30 - 22.30

Game Night

Liseberg, the biggest amusement park in Scandinavia opens up their Game Hall just for us. Challenge old and new friends to a game or hang around chatting with them in the nice surroundings with a sandwich and a drink. Thanks to Parallels for sponsoring this night!